with Sniip
Applications close on 20 Dec 2020
Location: Brisbane, QLD, Australia Job Type: Full-time
Contract Type: Permanent
Remuneration: $50,000 + Superannuation
Looking for smart, talented super sleuth! Do you want to be a real-life Sherlock Holmes. We're looking for an inquisitive mind to keep us ahead of the fraudsters and support transaction monitoring, fraud detection and client problem-solving.
Primary activities
Identifying fraudulent transactions, and completing investigations in a timely manner
Monitoring the existing fraud portal and responding to fraud queries
Identifying and implementing new fraud controls
Examination and analysis of data to uncover trends and patterns
Recommend and implement processes/tools/technology to detect and reduce fraud risk
Reconciliation of multiple bank accounts to ensure transaction flow is maintained
Managing BPAY payment error corrections and refunds
Managing inbound and outbound calls from Sniip users including customer verification
Managing general service enquiries to deliver a great customer experience
Secondary activities
Support Research & Development activity recording and reconciliation
Managing and updating as required Sniip policies and procedures including the Product Disclosure Statement (PDS), Financial Services Guide and Customer Terms and Conditions
Support adherence to PCI Compliance and ePayments code.
This is what we need from you:
Critical/Analytical thinking
Strong attention to detail
Strong numerical reasoning skills
Strong verbal reasoning skills
SQL skills (basic knowledge with a desire to learn)
Well-developed written/verbal communication skills
Interest in technology (any coding skills a bonus)
Ability to make critical decisions
Excellent time management skills
Basic knowledge of banking products/finance
Computer skills in MS Excel, MS Powerpoint, MS Word or equivalent
Confident presenter of information
Knowledge of (or interest in learning) Anti-Money Laundering & Counter Terrorism Finance (ML/TF) regulation
Read more here:
https://careersonline.unsw.edu.au/students/jobs/detail/428877/graduate-fraud-detective