• Multiple full-time 24/7 shift work opportunities available
• Accrual of 5 weeks annual leave per annum
• Located in a secure location in Sydney’s Inner West, close to public transport
Buddi is an advanced technology company used globally by corrections agencies and law enforcement for electronic monitoring and offender management. Buddi technology has been developed in collaboration with Police, Probation, and local government authorities, to help control and rehabilitate offenders and protect local communities. To date, over 100,000 offenders have worn a Buddi tag, with over 130 billion offender locations being collected and utilised by our customers.
The Buddi Australia division was established in late 2019 to support growth in the local marketplace and now has two established offices, one in Sydney and another in Darwin. With management available locally in Australia, we now support our Australian customers with local knowledge of operations, legislation, and offender management programs.
About the Role
Working closely with our customer, Corrective Services NSW (CSNSW), this position is responsible for actively monitoring low to high-risk offenders within the State of NSW. Operating in a fast paced, call centre-like environment, you will be tasked with alert monitoring requiring real time responses and data entry, whilst communicating with offenders and relevant stakeholders over the phone on a daily basis.
8-hour shifts are rostered 7 days per week, rotating between 06:00 – 14:00, 14:00 – 22:00 & 22:00 – 06:00, affording team members attractive penalty rates and a flexible work-life balance.
Responsibilities
• Undertaking monitoring, inbound and outbound calls with a range of offenders subject to electronic monitoring conditions, such as GPS tracking.
• Ensure alerts are addressed promptly, resolved, and referred for resolution to relevant stakeholders.
• Follow data entry processes to ensure records are entered accurately.
• Maintain professional and supportive relationships with customers and stakeholders including CSNSW.
• Maintain Buddi’s high standard in a fast paced and responsive environment.
You will have
• Confident phone manner and excellent communication skills.
• Strong organisational skills & attention to detail, with the ability to prioritise and multitask.
• Ability to work as a part of a team and autonomously.
• Excellent computer skills, including the ability to quickly learn internal systems.
• Superior customer service skills with the ability to build and maintain successful working relationships with our local customers.
• Maintain a high level of confidentiality and impartiality in your role.
What we can offer you
By joining the team at Buddi you will gain an opportunity to work in a unique and interesting role where you will be making a difference and contribution to your community each and every day. Rotating through 24/7 shift work (Monday–Friday, 8-hour shifts), team members are afforded great flexibility, a strong work-life balance, and attractive penalty rates in alignment with the [MA000016] Security Services Industry Award 2022 – Level 4. Full training for successful applicants will be provided.
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.
All applicants who progress through the interview process are required to undertake a series of clearance paperwork, including a national police check and other declaration documentation. Buddi also requires employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider these requirements when submitting your application.
For more information: https://buddi.us/buddi-solutions
Customer Service Operator - Offender Monitoring | Buddi | LinkedIn
